“You can’t always get what you want, but if you try sometimes you might just find you get what you need!”
No one could put this better then Mick Jagger and The Rolling Stones.
I am a huge music fan and shared some of my favorites here and do happen to also be a Stones fan and was just listening some of their greatest hits in my iTunes the other day, when I had something interesting happen to me that I couldn’t, of course, feel the need to share here.
I actually all started with me seeing a picture on my Instagram feed.
Indeed spring and almost Easter time here with all things floral, bunnies and chicks being displayed everywhere you look and turn.
I happened upon a picture of donuts from Dunkin Donuts that clearly had Peeps (the marshmallow candy) on them.
We all know how much I love Peeps from my Peeps recipe article from last year here.
And now both my girls adore these heavenly marshmallow treats.
So, I might have mentioned it to them and bribed them with cleaning up the toy disaster that I spoke about here for a few of these delightful donuts.
Early in the morning before they got up went to get donuts before Kevin went to work.
I asked the cashier for a half dozen Peeps donuts at out local Dunkin Donuts. I had to go to the one south of us, because the one north of us was indeed in the infamous shopping center that was caught in the fire that took place last week and shared all about here last week.
Trying to be quick, I didn’t actually see the girl put the donuts in the box before she sealed it.
So, I took off with my donuts and headed home. Once I got home, I found my donuts, looked like the Peeps donuts minus having a Peep on top of them. In essence, they were donuts decorated in spring, pastel colors, but no Peep in the middle as advertised.
My girls kept asking, “Where are the Peeps?”
Totally confused, I took to my iPad and did a Google search to find out that yes they should definitely have a Peep in the middle of them. Here is the actual press release with downloadable pictures at the bottom.
While on the official Dunkin Donuts website, I saw a phone number for customer service. My nana’s voice echoed in my head and would have been proud what I did next.
See my grandmother always would tell us to call and complain if we spent our hard earned money and didn’t get what we were supposed to get.
I did just that and phoned Dunkin Donuts customer service headquarters. The representative picked up immediately and assured me they definitely should have Peeps on them and when I explained that they were for my two little girls ages 3 and 4, she was truly apologetic. I was told, she would get in touch with the manager of the store I frequented and he would be in touch with me in 2 – 4 business days.
No sooner then I hung up, then my phone rang. It was the manager of the store and he was even nicer then the customer service representative. He couldn’t stop apologizing to me and actually thanked me.
He apparently is the manager for both the store I went to and the one just north of us effected by the fire. At the time, I was there, he was at the other store dealing with the insurance agent for damages that incurred from the fire.
He actually told me he thought it might of been his fault, because of all going on with the fire, he may have forgotten to mention to his staff to place the Peeps on top before the donuts get boxed up.
Bottom line, he told me to come in and would give me six new donuts with Peeps on them for my girls and anything I wanted, too.
On both calls, I was extremely polite and made sure to just explain how I hate to complain, but felt bad as my girls were expecting Peeps to be on their donuts. And both the customer service representative and the manager were more then amenable, as well as understanding to my donut plight with my two little girls.
When I did get back to the store to get the donuts put aside for me, I took the donuts happily and my dad took the ride with me was given a free iced coffee, too.
By the way, we do indeed go to Dunkin Donuts often enough and must admit was truly impressed with the way I was treated by corporate, the store manager and even the cashier upon my return.
Definitely will keep going back to Dunkin Donuts now more then ever knowing that the store is run now only at the corporate level, but at the local level, too by compassionate individuals. Nice to know that there are still nice people out there running the show so to speak.
And must also again share my nana was definitely right about how to handle mixups such as these, as well as Mick Jagger being right that you may just indeed find what you need anyways!
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